Shipping Information

    Everything you need to know about how we deliver your Petverse products to your doorstep.

    Shipping Rates

    Membership Devices

    FREE

    All membership orders ship completely free of charge within South Africa.

    Other Products

    Orders over R1,000FREE
    Orders under R1,000R99

    Delivery Area

    South Africa Only

    We currently ship to all major cities and towns within South Africa. This includes delivery to residential and business addresses across all 9 provinces.

    International shipping: We are working on expanding our delivery network. Please contact us at support@petverse.co.za for international enquiries.

    Delivery Times

    Major Cities

    2-4 Business Days

    Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein

    Other Areas

    4-7 Business Days

    Smaller towns and rural areas may take slightly longer

    Order Processing

    • Order Confirmation: You'll receive an email confirmation immediately after placing your order.
    • Processing Time: Orders are typically processed within 1-2 business days.
    • Tracking: Once shipped, you'll receive a tracking number via email to monitor your delivery.
    • Device Activation: We'll include setup instructions with your device.

    Important Notes

    • •Delivery times may be affected during peak periods, public holidays, or due to unforeseen circumstances.
    • •Please ensure your delivery address is accurate and complete to avoid delays.
    • •Someone must be available to receive the package at the delivery address.
    • •For any delivery issues, please contact us within 48 hours of the expected delivery date.

    Need Help With Your Order?

    Track your order or read our returns policy for more information.

    Email: support@petverse.co.za