Question 1

How do I set up my Petverse GPS tracker?

Accepted Answer

Setting up your Petverse tracker is easy! First, download the Petverse app from the App Store or Google Play. Create an account, then follow the in-app instructions to pair your device. You'll receive an SMS to confirm activation once your device is ready.

Question 2

How long does it take to activate my device?

Accepted Answer

Once your order is processed and shipped, your device will be pre-configured with a SIM card. After receiving your tracker, activation typically takes just a few minutes through the app. You'll receive an SMS confirmation once everything is set up.

Question 3

What app do I need to download?

Accepted Answer

You'll need to download the Petverse GPS Tracker app, available on both iOS (App Store) and Android (Google Play). The app is free to download and included with your membership.

Question 4

What's included in my membership?

Accepted Answer

Your Petverse membership includes everything: a GPS smart collar, pre-installed SIM with data, the Petverse app (iOS & Android), real-time GPS tracking, geofencing & escape alerts, activity & health monitoring, weekly wellness reports, multi-pet support, and local South African customer support.

Question 5

What's the difference between monthly and annual plans?

Accepted Answer

The monthly plan is R99/month per device with flexibility to cancel anytime. The annual plan is R990/year (equivalent to about R83/month), saving you R198 per year — that's 2 months FREE! Both plans include the same features, the same smart collar, and the same health monitoring.

Question 6

Can I add multiple pets to one membership?

Accepted Answer

Each pet needs their own smart collar and membership. However, you can manage multiple devices from a single app account, making it easy to monitor all your pets in one place.

Question 7

What health monitoring is included?

Accepted Answer

Every membership includes activity tracking (daily steps and energy levels), sleep monitoring, behaviour pattern analysis, and weekly wellness reports. You can share this data with your vet to help spot early warning signs — all included at no extra cost.

Question 8

How do I cancel my membership?

Accepted Answer

You can cancel your membership any time after the first 3 months by contacting our support team at support@petverse.co.za. Cancellation takes effect at the end of your current billing period.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as instant EFT through our secure payment partner. All payments are processed securely.

Question 10

When will I be billed?

Accepted Answer

For monthly memberships, you'll be billed on the same date each month. For annual memberships, you'll be billed once per year on your membership anniversary date.

Question 11

What happens if my payment fails?

Accepted Answer

If a payment fails, we'll notify you by email and SMS. You'll have a grace period to update your payment information. If the issue isn't resolved, your membership features may be temporarily paused until payment is received.

Question 12

How long does the battery last?

Accepted Answer

Battery life depends on how the tracker is used. With active GPS tracking running continuously, expect around 1 day per charge. In standby mode (with longer upload intervals), the battery can last up to 3 days. You'll receive low battery alerts through the app so you know when to recharge.

Question 13

How do I charge the device?

Accepted Answer

The tracker comes with a magnetic USB charging cable. Simply attach the magnetic connector to your device and plug into any USB port. A full charge takes approximately 2 hours.

Question 14

Can my pet wear the tracker while it's charging?

Accepted Answer

We recommend removing the tracker from your pet's collar while charging for safety reasons. The device is not waterproof while connected to the charger.

Question 15

Is the tracker waterproof?

Accepted Answer

Yes! The Petverse tracker has an IP67 waterproof rating, meaning it can withstand being submerged in up to 1 meter of water for 30 minutes. It's perfect for rainy days, swimming, and muddy adventures.

Question 16

How big and heavy is the Petverse smart collar device?

Accepted Answer

The Petverse smart collar is compact and lightweight — about the size of a matchbox and as light as a few coins in your pocket. Length: 52 mm, Width: 42 mm, Depth/Height: 15 mm, Weight: just 32 grams. It clips comfortably onto any standard collar and is suitable for cats and dogs from small breeds up to large working dogs.

Question 17

How durable is the tracker?

Accepted Answer

The tracker is built with a rugged ABS plastic casing designed to withstand the active lifestyle of pets. It's scratch-resistant and can handle bumps, drops, and rough play.

Question 18

How do I clean the tracker?

Accepted Answer

Wipe the tracker with a damp cloth to remove dirt and debris. Avoid using harsh chemicals or abrasive materials. Make sure the charging port is dry before connecting the charger.

Question 19

Why isn't my tracker showing a location?

Accepted Answer

If your tracker isn't showing a location, first ensure it's charged and powered on. The device needs a clear view of the sky for GPS signal. If indoors, take your pet outside briefly to acquire a signal. If issues persist, try restarting the device or contact support.

Question 20

The app says my device is offline. What should I do?

Accepted Answer

An offline status usually means the device is in an area with poor cellular coverage, the battery is depleted, or the device is powered off. Check the battery level and move to an area with better signal. If the issue continues, contact our support team.

Question 21

How accurate is the GPS location?

Accepted Answer

The Petverse tracker provides location accuracy within 5-10 meters in optimal conditions. Accuracy may vary in areas with tall buildings, dense tree cover, or indoor locations where GPS signals are weaker.

Frequently Asked Questions

Device Setup

Membership & Pricing

Payment & Billing

Battery & Charging

Durability & Care

Troubleshooting

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