Returns & Refund Policy
We want you to be completely satisfied with your Petverse purchase.
30-Day Returns
Return within 30 days of delivery for a full refund
Easy Process
Simple 4-step return process with email support
Original Packaging
Keep your packaging for hassle-free returns
How to Return Your Product
Contact Us
Email support@petverse.co.za with your order number and reason for return.
Get Approval
We'll review your request and send you a return authorization within 24-48 hours.
Ship It Back
Pack the device securely in its original packaging and ship to the provided address.
Receive Refund
Once received and inspected, your refund will be processed within 5-7 business days.
Return Policy Details
Eligible for Return
- • Devices in original, undamaged condition
- • Products returned within 30 days of delivery
- • Items with original packaging and accessories
- • Defective or damaged products (report within 7 days)
Not Eligible for Return
- • Products returned after 30 days
- • Devices with physical damage caused by misuse
- • Products without original packaging
- • Already-used membership credits (pro-rated refund may apply)
Membership Cancellation
If you return your device, your membership will be cancelled automatically. For monthly members, you will not be charged for the next billing cycle. For annual members, a pro-rated refund will be calculated based on the remaining months of your membership.
Defective Products
If you receive a defective product, please contact us within 7 days of delivery. We will arrange for a replacement device to be sent at no additional cost. Defective returns are fully covered, including return shipping costs.
Refund Processing
Once we receive your returned item, our team will inspect it within 2-3 business days. If approved, your refund will be processed to your original payment method within 5-7 business days. You will receive an email confirmation when your refund has been issued.
Return Shipping
For standard returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. For defective products, Petverse will provide a prepaid return label. Learn more about our shipping process.