PRIVACY POLICY

Privacy Policy

Effective Date: 1 January 2025

Last Updated: 1 April 2025

1. Introduction

Welcome to Petverse (“Company”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petverse.co.za, use the Petverse App, or engage with any of our related services and sales funnels (collectively, the “Platform”).

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Company Details

• Registered Name: Petverse (Pty) Ltd

• Registration Number: 2021/900375/07

• Income Tax Number: 9043526293

• Registered Address: 6B, Bakersfield Estate, Magaliessig, Sandton, South Africa

• Website: www.petverse.co.za

• Contact Email: [email protected]

3. Information We Collect

We collect personal and non-personal information to provide and improve our services.

This may include:

3.1 Personal Information

We collect personal information that you voluntarily provide, such as:

• Full Name

• Email Address

• Phone Number

• Physical Address (if applicable)

• Payment Information (processed securely via third-party payment processors)

• Pet-related details (e.g., breed, age, medical conditions, preferences)

• Any other information you submit via forms, surveys, or communications

3.2 Automatically Collected Information

When you visit our Platform or use the Petverse App, we may collect certain information automatically, including:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on the Platform, links clicked

• Cookies and Tracking Technologies: Information about your activity on our website and app

For more details, see Section 8: Cookies and Tracking.

3.3 Location Data (Mobile App Only)

When you use the Petverse App, we may collect and process precise or approximate location information from your mobile device. This is done

with your permission and for the following purposes:

• To enable real-time GPS tracking of your pet using the Petverse tracking device

•To show your pet’s current location within the app

• To provide geofence alerts when your pet leaves or enters defined safe zones

•To improve the functionality of location-based features in the app

We collect this data only when the app is active or running in the background, depending on your app permissions. You can control location permissions at any time through your device settings. We do not use your location for marketing purposes or share it with unaffiliated third parties.

We only collect name, surname and email address on Google Sign in. We don’t store the Google token. We uses that to verify from backend and retrieve information like name, surname and email address

4. How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain our services

• To communicate with you regarding inquiries, purchases, or support requests

• To process transactions and send relevant order confirmations

• To send marketing and promotional materials (with your consent)

• To improve our Platform based on usage trends

• To detect and prevent fraudulent or unauthorized activities

• To comply with legal obligations

5. Sharing of Your Information

We do not sell your personal information.

However, we may share information in the following cases:

5.1 Service Providers

We may share your information with third-party providers who assist us in running our business, such as:

• Payment processors (e.g., Stripe, PayFast, PayPal)

• Email and SMS communication platforms

• Analytics and tracking services (e.g., Google Analytics, Meta Pixel)

• Customer support and chatbot services

These service providers are obligated to protect your data and may not use it for any purpose other than providing services to Petverse.

5.2 Legal Compliance

We may disclose your information if required by law, such as in response to lawful requests from government authorities or regulatory bodies.

6. Your Rights Under POPIA

As a South African user, you have the following rights under the Protection of Personal Information Act (POPIA):

• Right to Access: You may request a copy of the personal data we hold about you.

• Right to Correction: You may request corrections to inaccurate or incomplete information.

• Right to Deletion: You may request deletion of your personal data (subject to legal and contractual obligations).

• Right to Object: You may object to the processing of your data for direct marketing purposes.

• Right to Withdraw Consent: If you have provided consent for data processing, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss.

7.1 Security Measures

• Encryption: Sensitive data is encrypted to prevent unauthorized access.

• Access Controls: Only authorized personnel have access to stored personal information.

• Secure Payment Processing: Payment details are securely handled by third-party processors.

7.2 Data Retention

We retain your personal data for 12 months, unless a longer retention period is required by law or for legitimate business purposes. If you request deletion, we will remove your data unless legally obligated to retain it.

SHOULD YOU WISH TO REQUEST US TO DELETE ALL STORED DATA FROM OUR SYSTEMS, PLEASE CLICK HERE ON COMPLETE THE ONLINE FORM FOR DATA DELETION REQUEST - I WISH TO REQUEST THAT MY DATA BE DELETED

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our Platform.

8.1 What are Cookies?

Cookies are small text files stored on your device that help us analyze site traffic and improve user experience.

8.2 How We Use Cookies

• Essential Cookies: Necessary for website functionality

• Analytics Cookies: Help us understand user behavior (Google Analytics, Meta Pixel)

• Marketing Cookies: Used for advertising and retargeting campaigns

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

9. Marketing Communications

We may send you promotional messages via email, SMS, or other channels. You can opt out of marketing communications by:

• Clicking the unsubscribe link in an email

• Replying “STOP” to an SMS

• Contacting us at [email protected]

10. Third-Party Links & Services

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party platforms, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will:

• Post the updated policy on our website

• Notify users via email if the changes are significant

By continuing to use the Platform after changes take effect, you acknowledge and agree to the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]

Address: 6B, Bakersfield Estate, Magaliessig, Sandton, South Africa

Website: www.petverse.co.za